Implementing or upgrading systems in a hotel can be a complex process - but with the right guidance, it can also be a powerful opportunity for transformation.
Bamboo brings a calm, experienced hand to every stage of the journey, ensuring systems serve your business, not the other way around.

Understanding Your Business Needs

Every system has its strengths, and no two hotels are the same. That’s why we begin by spending time with your team — understanding your goals, operational needs, and what success looks like from your perspective.

Vendor Selection

We have extensive hands-on experience with most major hospitality systems — from PMS and RMS to CRMs and BI tools. Because we’ve worked with these vendors across a wide range of properties, we understand both the benefits and the limitations of each. Importantly, we remain vendor-neutral. Our priority is aligning the right technology with your business — not selling a particular solution.

Preparation for Configuration

Preparation is always the key when implementing a system or process into a hotel. Spending the time ensuring that the data is in the correct format; the structure of the implementation has been future-proofed ensures that the whole project will deliver the expectations of the team.

Configure the System

We will work along side the system vendor and the hotel team, to ensure that the system is correctly configured and follows the guidelines set out during the scoping process. Both the hotels and the vendors appreciate our involvement, as we can really speed up the process but ensure that everyone’s needs have been met.

Training

Again working alongside the vendor, we will ensure that the training is inline with our configuration and business demands. Training the key individuals at the start will allow the knowledge to be shared throughout the hotel. Bamboo’s own knowledge will enhance the standard training as we will always focus on the hotel’s own operation.

Implementation

The implementation process is often the most involved part of the process as this is where we connect various supporting systems together. Testing is the key, and being able to do this “offline” allows us to avoid any disruption to the business or unnecessary work for the hotel teams.