Privacy

Welcome to the Bamboo Revenue website which is provided as an information service by Bamboo Revenue Limited (Registered in England Number: 05891045. Registered Office: WeWork Aldgate Tower, 2 Leman Street, London E1 8FA, United Kingdom).

Who We Are

Bamboo Revenue Ltd (‘Bamboo’) is committed to protecting the privacy of all individuals who interact with us, whether by visiting our website, using our consulting services, or subscribed to our distribution platform SynXis.  This approach to privacy applies to all personal information received by us from our customers, whether in electronic, paper or verbal form.  It also applies to our websites and how we use the websites to collect information, how we use that information, and the choices that are available to you regarding our use of your personal information.

What Information Do We Collect From You and When?

We collect personal information about you when you make contact with our organisation registering interest in our services; when you sign an agreement to work with us or with our distribution platform; or when a Bamboo executive speaks to your group, company or association.

The personal information we collect usually consists of your name, position in your company, an email address, phone number and mailing address at which you wish to receive communications from us.

Also, to ensure that our websites are well managed and to facilitate improved navigation within the sites, we or our service provider(s) use cookies (small text files stored in a user’s browser), web beacons (electronic images that allow the websites to count visitors who have accessed a particular page and to access certain cookies), or similar tracking technologies (collectively, “Tracking Technologies”) to collect aggregate data. Specifically, we use such Tracking Technologies to track information on our systems and identify categories of visitors by items such as IP address, domain, browser type and pages visited. These Tracking Technologies do not collect any additional personal information about you.  We do not link the information collected by these Tracking Technologies to your IP address or anything that could be considered personally identifiable information.  The Tracking Technologies includes Google Analytics for tracking on our websites. 

You may learn more about how Google uses the information it collects by visiting the following site “How Google uses data when you use our partners' sites or apps” (located at https://www.google.com/policies/privacy/partners/).  Google’s ability to use and share information collected by Google Analytics about your visits to our websites is restricted by the Google Privacy Policy (located at https://www.google.com/policies/privacy/).

Finally, we may obtain personal information about you from other sources, such as from others at your place of business (if our main contact at your company asks us to add your name and email to a list of individuals who may be granted system access or be added to a company distribution list), organisations to which you belong or are a member, and public websites (to confirm office address and contact information). To the extent we combine information obtained from these sources with other information we may have collected about you, we will treat the combined information as personal information under this Privacy Policy.  Of course, we are not responsible for the accuracy of any information provided to us by a third party.

Do Not Track Policy

“Do Not Track” is a proposed standard that is currently under development.  As it is not yet finalised, we adhere to the standards set out in this Privacy Policy and we do not currently respond to “Do Not Track” signals on our websites. 

Why Do We Need The Information That We Collect from You?

Your personal information is used by Bamboo for various legitimate business purposes, all of which are undertaken in order to provide you with the reliable, timely and excellent data delivery, analytics and other services you expect from Bamboo.  These purposes are:

  • To register you as a user on our websites and other client portals. This applies whether you signed up directly with us as a user or were identified as a user by someone within your organisation.
  • For invoicing purposes and for credit card payment processing, using a third-party vendor. 
  • To contact you (whether by phone or email), if necessary, about your contract. 
  • If you are an employee or representative of one of our hotel clients, to contact you to inquire about your data, and to discuss your contract renewal.
  • To notify you about other Bamboo products and services, or any Bamboo events, in which you may be interested.
  • To notify you about any updates or maintenance to our websites.
  • To notify you about any corrections or delays in our services.  
  • For direct marketing and advertising purposes. However, we do not sell our client lists to any other third parties for use in their marketing campaigns. Also, at any time you may opt out of receiving such marketing materials and solicitations from us.
  • Bamboo webmasters use cookie information to analyse the number of visitors to different areas of the websites, to determine how long users are remaining on the sites. This information helps us make sure that our websites are serving as a useful, effective information source for you.
  • To comply with our legal and contractual obligations, to resolve disputes, and to enforce agreements.
  • When booking rooms on our distribution system, SynXis the data is collected and shared with the hotel (our client) to deliver the requested service.

You may object to our use of your information for any of these purposes and you may ask that we cease such use at any time by contacting us at privacy@bamboorevenue.co.uk or office at +44 (0)20 7378 6071.  Please note that if we fulfil your request we may no longer be able to communicate with you or to provide you with the data services you or your company has been receiving from us.

Whom Do We Share Your Personal Information? How Long Do We Keep it?

Your personal information will only ever be used within the organisation of Bamboo and will not be shared with any other organisation.

We also contract with third party data processors to help us store, catalogue and/or process your personal and payment/credit card information for our sales, service and marketing activities.  Among these third parties are Salesforce (cloud-based Customer Relations Management), TickSpot (time tracking), Smartsheet (project planning), DropBox (document management/sharing), SynXis/Sabre (distribution platform), Xero (accounting system).  We require all third-party data processors to keep confidential all information that we disclose to them, including personal information, and to only use such information for the purpose for which it was disclosed. Please let us know if you would like more information about how we work with these companies.

We may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it.  There may be instances when we may access or disclose your information in order to protect or defend the legal rights or property of Bamboo or their employees and agents, to protect the safety and security of users, and to protect against fraud.

Bamboo may sell, transfer or otherwise share some or all of its assets in connection with a merger, reorganisation or sale of assets, or in the event of bankruptcy, without your permission.  In such an event, personal information may be one of the assets transferred.

We will not share your information with any other party, for any reason, unless otherwise disclosed at the point of collection. If that occurs, you will have the opportunity to refuse to give us consent or to withdraw your consent if previously given.

We retain your personal information for as long as needed to provide you or your company with our services. We also retain and use this information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. If you are a participant in a survey or other research method, we retain your personal information for a reasonable time after the project is completed so that, if needed, we can verify the basis for the survey results.

When booking rooms through our distribution platform, the data is stored and shared with the booked hotel in order that they might deliver the booked services.

You May Access Your Information, Correct It and Delete It.

We are dedicated to providing reasonable access to individuals who wish to review the personal information we have retained so that they may correct any inaccuracies it may contain or opt to delete the information.

If you wish to see the information about you that we have in our possession, if you wish to correct this information or if you wish to have it deleted in its entirety from our systems, please email us at privacy@bamboorevenue.co.uk or call our London office +44 20 7378 6071.

While we will respond to your request as quickly as possible, please allow us no more than 30 days for any personal information about you to be accessed, extracted, modified or deleted from our servers, and those of our third-party vendors. 

We will certainly respect and fulfil your request to have your information removed from our system. However, please note that in certain cases (such as where you are on a distribution list or identified as the contact person for a hotel that is participating with us) such removal may result in you no longer having access to our services, reports and data, or hearing about new or updated Bamboo products, services and events.  Also, if you are the main contact for your company, or are the person identified to receive invoices on behalf of your company, we will first need for you to identify the person who will be your replacement.  We will assume that you have the authority to provide us with that person’s contact information.

Also, please bear in mind that, even if we delete your information, it may still persist on back-up tapes and archival documents or electronic media on which other business critical information is stored and which Bamboo must retain for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.  Access to such archival information is limited to only authorised personnel who are under an obligation to maintain its confidentiality.

Other Choices About Your Information

In addition to the options described above, the following mechanisms are available that allow you to control information that is collected about you and your use of our websites:

Tracking Technologies.  You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.  If you disable or refuse cookies, please note that some parts of our websites may then be inaccessible or not function properly.

Google Analytics Opt-out Option.  If you do not want your information collected with Google Analytics, you can install the Google Analytics opt-out browser add-on.  To opt-out of Google Analytics, visit the Google Analytics opt-out page (located at https://tools.google.com/dlpage/gaoptout) and install the add-on for your browser.  For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en).

How Do We Protect Your Information?

Bamboo takes appropriate administrative, physical, and technical measures (collectively “Security Measures”) to protect your personal information from loss, misuse, unauthorised access or disclosure, alteration and destruction.  We follow generally accepted standards when implementing and maintaining such Security Measures, including, but not limited to, TLS/SSL for data in transit, limiting unnecessary access and using encryption and two-factor authentication. These Security Measures are periodically reviewed and, if necessary, updated to ensure they meet current generally accepted standards. Furthermore, only authorised personnel have access to personally identifiable information. Such employees are required to maintain the confidentiality of this sensitive data. This policy also applies to any and all agents and third-party data processors that may receive such information from us. Website visitors who provide personal information to us through our websites should be aware, however, that our websites may contain links to third party sites that are not governed by this Privacy Policy or any other privacy statement.

No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of information that is transmitted to us electronically.  Any transmission of personal information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures we provide. If you have questions about the security of your personal information, our websites or other systems on which your personal information may be transmitted, please do not hesitate to contact us at privacy@bamboorevenue.co.uk or call us at our London office on +44 20 7378 6071. 

Third Party Websites

This Privacy Policy does not apply to any third-party websites or to other companies or persons that may access our websites, with or without our permission.  Our websites may contain links to, and media and other content from, other sites.  In addition, such third-party media and content may also contain external links.  Because of the dynamic media capabilities of our websites, it may not be clear to you which links are embedded in our websites and which are embedded in third-party media and/or content.  Bamboo cannot and does not guarantee the privacy policies and practices of any third party.  We do not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from our websites. 

The use of any personal information provided by you to, or automatically collected from, a third party will be governed by that party's privacy policy.  If you are unsure whether a website is controlled, affiliated, or managed by Bamboo, you should review the privacy policy at each linked website to determine how that site treats your personal information.

Protecting Children

Our websites are not intended for children under 13 years of age.  Bamboo does not knowingly collect personal information from children under 13.  If you are under 13, do not use our websites or provide any information about yourself to us, including your name, postal address, telephone number, email address or any screen name or user name you may use.  If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.  If you believe we might have any information from or about a child under 13, please contact us at privacy@bamboorevenue.co.uk or call our London office at +44 20 7378 6071

Future Changes to Our Privacy Policy

This Privacy Policy was last revised in May 2018.  The law and technology is always changing, as is how we interact with you.  Therefore, Bamboo may need to modify or amend this privacy statement at any time.  If so, we will notify you.  Any changes to this Privacy Policy will be in effect as of the “Last Updated” date referenced in this Privacy Policy.

For Complaints or Further Inquiries:  If you have any questions about our privacy policy and practices or if you have a complaint about how your data has been handled by Bamboo, please contact us at:

Bamboo Revenue, WeWork Aldgate Tower, 2 Leman Street, London E1 8FA, United Kingdom

Tel:     +44 (0)20 7378 6071

Web:   www.bamboorevenue.co.uk

Email: privacy@bamboorevenue.co.uk